Who is IndiVillage and what's the relationship?

IndiVillage is our sister company and the engine behind our annotation track record — 500M+ annotations delivered to global AI teams from managed delivery centers. It pioneered an impact-sourcing model: salaried professionals in offices, building tech careers in communities that rarely get them. HumanRelay productizes that workforce for the era of agents and robots.

How fast are responses?

Judge calls target sub-minute resolution, tiered by complexity. Teleoperation runs on standby SLAs: for fleets under coverage, a trained operator is on task in seconds. Annotation and capture programs run on agreed delivery schedules, from 48-hour pilots to standing daily throughput.

How does teleoperation work technically?

Your robot calls the escalation API with context (sensor frames, task state, requested control scope). A safety-confirmation binary gates the session. An operator connects over a low-latency channel, completes or unblocks the task, and hands control back. The full trace — video, control inputs, rationale — is returned via API as an annotated demonstration you can fold into training.

How do you handle security, consent, and provenance?

All work happens in access-controlled offices on managed devices, under NDA, with SOC 2 compliance. Capture is consent-first with provenance metadata on every clip and PII scrubbing in the pipeline. Because our workforce is employed rather than crowdsourced, every person who touches your data is identifiable and accountable.

Scoped and fast: Judge pilots return results in 48 hours; annotation pilots start from as few as 10 hours of work; capture pilots deliver a sample batch against your taxonomy; teleop pilots begin with a scoped coverage window. No commitment beyond the pilot. Email hello@humanrelay.com and we'll scope it this week.

HUMAN INFRASTRUCTURE FOR AI AGENTS & ROBOTS

The human layer for agents and robots.

Egocentric capture, expert annotation, real-time judgment, and teleoperation — one partner for the human side of your AI stack. When your agent needs a judgment call or your robot needs a hand, 1,200+ managed professionals answer. Not gig workers.

Start a Pilot Request Sample Data

+1,000 hrs / 4K

egocentric video captured daily — and growing

500M+

Annotations delivered via IndiVillage

1,200+

Managed professionals — salaried, trained, in-office

99%+ / 98%

QA accuracy · client retention

Fig. 1 — Hybrid IntelligenceSys.Arch.v2.4

LIVE ACROSS OUR CENTERS

Egocentric capture+1,000 hrs / day, 4K

Annotation throughput500M+ delivered

HITL responsesub-minute

Teleop benchesstaffed 24/7

Workforcemanaged, in-office

THE STACK

One partner. The whole human stack.

Everything your agents and robots need humans for — from pretraining data to live judgment to deployment fallback. Four products, one workforce, one API.

01 /

Capture

Egocentric data collection

First-person 4K video of real people doing real work — hands, tools, homes, kitchens, warehouses.

• +1,000 hours captured daily, growing fast
• Head-mounted 4K rigs with synced audio + IMU
• Scripted task coverage or naturalistic capture
• Consent-first, full provenance metadata

Explore Capture →

02 /

Annotate

Labeling & evaluation

Delivered by IndiVillage, our sister company — 500M+ annotations for global AI teams.

• Video, sensor, and 3D/pose labeling
• Taxonomy & ontology design
• RLHF preference ranking & rubric evals
• Dual-pass QA at 99%+ accuracy

Explore Annotate →

03 /

Judge

Human-in-the-loop API

Five primitives your agents call when they need a human: Classify, Judge, Extract, Escalate, Resolve.

• One REST API or MCP server
• Relay decomposes complex questions into priced binaries
• Sub-minute responses, full audit trail
• From $0.50 per call

Explore Judge →

04 /

Operate

Teleoperation

When a deployed robot hesitates, a trained operator takes over in seconds.

• 24/7 operator benches, latency-tiered
• Safety confirmation before risky actions
• Full intervention trace returned via API
• Every intervention becomes training data

Explore Operate →

THE FLYWHEEL

Every intervention is a labeled demonstration.

Your hardest moments become your model's best data. A robot stalls — or an agent hits a question it shouldn't guess at. Our people resolve it live. The resolution comes back annotated and training-ready. Next quarter's model escalates less. That loop is the product.

"Every human knows not to drive into a flooded road. No dataset does."

We call it the common-sense gap. Models learn from what got recorded. The real world keeps producing what didn't: the flooded road, the cones that contradict the lane paint, the customer photo that's 60% wasp. Too rare, too new, too ambiguous for any training set — the long tail of the real world, and deployment finds every inch of it.

The flywheel closes that gap. When your robot or agent meets a situation no dataset covered, a person who has lived it resolves it in seconds — and the resolution returns as a labeled demonstration. The edge case your fleet hits this morning is training data by tonight.

Capture

Egocentric human video at scale seeds the model.

Train

Annotated, taxonomy-aligned data goes into pretraining.

Deploy

Your robots and agents ship before the model is perfect — safely.

Escalate

Edge case hit: the robot or agent requests a human via API.

Intervene

Judgment call or full teleop — resolved in seconds.

Annotate

The intervention returns as a labeled demonstration.

↺ Back into training — fewer escalations every cycle

Seconds

from escalation to a trained human on task

100%

of interventions returned as training-ready data

One vendor

from pretraining data to deployment fallback

01 — CAPTURE

+1,000 hours of 4K egocentric video. Every day.

Egocentric data collection. First-person 4K video of real people doing real work — hands, tools, homes, kitchens, warehouses.

Robots learn manipulation from human hands. We run managed capture centers where trained collectors — on staff, not crowdsourced — record first-person video of real tasks: cooking, cleaning, folding, assembly, picking, repair.

You direct the taxonomy. We deliver the hours — raw, curated, or fully annotation-ready through our own labeling teams.

→Already running. Over 1,000 hours of 4K capture per day, scaling weekly.
→Directable. Scripted task programs against your taxonomy, or naturalistic full-day capture.
→Clean provenance. Consent-first collection, full metadata, PII scrubbing.
→One pipeline. Capture and annotation under one roof — no vendor hand-off.

Request a Sample Dataset Egocentric data collection

Capture Spec

RigHead-mounted 4K @ 30/60 fps

StreamsVideo · audio · IMU (gaze optional)

CoverageScripted tasks or naturalistic days

Throughput100s of hours / day, growing

ProvenanceConsent-first · metadata · PII-scrubbed

DeliveryRaw · curated · annotation-ready

Custom programs: need a specific environment, tool set, or demographic mix? We stand up dedicated capture programs against your spec.

02 — ANNOTATE

Annotation that's already proven at scale.

We don't claim a labeling capability — we point at one. Our annotation operation is run with our sister company, IndiVillage.

Powered by IndiVillage

Sister company

IndiVillage has delivered 500M+ annotations for global AI teams from managed delivery centers — salaried professionals working in offices, trained per project, retained for years. Its impact-sourcing model builds tech careers in communities that rarely get them: quality your ML team can verify, and a workforce story your stakeholders can be proud of.

Capabilities

Egocentric video labeling

3D pose & hand tracking

Object & affordance tagging

RLHF preference ranking

Agent trace evaluation

Multi-turn conversation rating

Content moderation

Document extraction

Custom taxonomy & ontology design

QA built in: dual-pass review, gold-set sampling, and calibration sessions hold delivered accuracy above 99%. Pilots start from as few as 10 hours.

03 — JUDGE

An API for human judgment.

Five primitives your agents and robots call when they need a human. One REST API or MCP server. Sub-minute responses with full audit trails.

The Primitives

Classify

Binary or multi-class categorization by trained humans.

Judge

Pairwise comparison, RLHF ranking, subjective evaluation.

Extract

Structured data from documents, images, or video.

Escalate

Route high-risk or low-confidence cases to specialists.

Resolve

End-to-end human resolution with rationale and audit trail.

Basic

$0.50 / call

Complex

$1.00 / call

Expert

$2.50 / call

Relay: complex questions, priced binaries.

Relay is the intelligence layer between your agent and our humans. It decomposes any question into binary decisions, routes each to the right tier, runs them in parallel, and reassembles the answer — with the full trace returned for your learning loop.

→Direct first. An image and a question — "is this safe to drive through?" — go straight to one human, at one price.
→Decompose when it earns it. Genuinely multi-part questions split into binaries that run in parallel across workers.
→Reassemble. Answers compose into a final response with reasoning.

"Your delivery robot sends a camera frame" → "Is this safe to drive through?"

Relay routes

One trained human, one look at the frame — Complex $1.00

"No. Water spans the road and cars are turning back — reroute."

direct · 1 human · 19 seconds$1.00 total

Call the API

One REST API or MCP server.

Judgment on tap for production agents. Five HITL primitives behind one API or MCP server — moderation calls, RLHF, evals, escalation.

Sub-minute human answers for the moments your agent shouldn't guess. From $0.50 a call.

Python

from humanrelay import HumanRelay

hr = HumanRelay(api_key="hr_live_...")

result = hr.judge(
    content={"a": response_a, "b": response_b},
    rubric="Which response is more helpful?",
    tier="expert",
)

print(result.verdict)    # "Response A"
print(result.rationale)  # "Response A provides..."

04 — OPERATE

A human hand on the wheel, in seconds.

Deployed fleets meet the long tail: a jammed gripper, an ambiguous object, a customer at the door. Operate puts trained teleoperators behind your robots around the clock.

The robot requests help. We confirm safety. An operator takes over. Control hands back. You get the resolution — and the recording, annotated, as a demonstration for your next training run.

→Staffed benches, 24/7. Operators on shift in our centers — not on-call gig workers.
→Latency-tiered routing. Standby SLAs matched to task risk.
→Safety gate. A $0.50 confirmation binary before any consequential physical action.
→Data exhaust included. Full intervention trace plus annotated demonstration, returned via API.

Discuss a Teleop Pilot

No fleet yet? We also run scripted teleoperation programs purely for data collection — on your rigs or ours.

Intervention Lifecycle

Escalation

Robot calls the API with context

Safety check

Confirmation binary, sub-minute

Session

Operator takes control (low-latency)

Handback

Robot resumes autonomous operation

Return

Trace + annotated demonstration

THE WORKFORCE

Managed teams. Not gig workers.

Gig platforms churn anonymous workers through your data. We put named, trained, salaried professionals on your project — in offices we run.

Quality

Same people on your project every day. Project-specific training, calibration sessions, dual-pass QA. That's how you hold 99%+ accuracy and 98% client retention — numbers a revolving crowd can't reach.

Security

Access-controlled floors, NDAs, managed devices, SOC 2 compliance. Your pretraining data and customer footage never touch an anonymous crowd — every person who sees it is accountable by name.

Impact

Through IndiVillage's impact-sourcing model, this work builds careers in communities that rarely get them. Procurement will like the security posture. Your board will like the story.

GLOBAL FOOTPRINT

Global reach, rooted in India.

Headquartered in London, with 12 offices across seven Indian states — HumanRelay has what we believe is one of the largest data-collection footprints in India, with access to over half a million businesses. Combined with our in-house annotation capabilities, HumanRelay is able to provide ready-to-use data pipelines for VLA models, at a scale we believe very few can match. Beyond India, a global network of partners for collection in the field gives HumanRelay the reach to meet all your data capture and annotation needs. Capture and labeling under one roof, run by salaried teams — not a gig crowd.

OPERATING STATES

Andhra Pradesh
Jharkhand
Karnataka
Madhya Pradesh
Maharashtra
Rajasthan
Uttar Pradesh

Owned delivery centers spread across seven Indian states — real coverage across the country, not a single cluster.

London

Global headquarters

Strategy, partnerships, and client teams based in the UK.

Offices across 7 states

Salaried, in-office delivery teams across seven Indian states — capture and annotation under one roof.

Global

Capture partner network

Beyond India, a worldwide network of partners for on-location data collection.

Delivery centers operated across seven Indian states through IndiVillage's impact-sourcing model.

WHO IT'S FOR

Built for the people building agents and robots.

For agent builders

Judgment on tap for production agents. Five HITL primitives behind one API or MCP server — moderation calls, RLHF, evals, escalation. Sub-minute human answers for the moments your agent shouldn't guess. From $0.50 a call.

Start a pilot →

For humanoid companies

Deploy before the model is perfect. Pretraining ego-video at scale, evaluation pipelines, and a 24/7 teleop fallback behind every unit in the field — so the fleet ships now and improves monthly.

Start a pilot →

For frontier labs

Data you can put in the model card. Diverse, consented, provenance-clean human data for VLA and world models. RLHF, rubric evals, and red-teaming by trained specialists — not a marketplace.

Request sample data →

For investors

The bottleneck is the business. Embodied AI's constraint isn't compute — it's human data. Ask for the memo: traction, the IndiVillage moat, and the intervention flywheel.

Request the memo →

PRICING

Four products. Simple meters.

Pay for delivered hours, labeled assets, resolved calls, or completed interventions. No platform fees, no seat licenses.

Capture

per data-hour

Program-based egocentric capture, priced per delivered hour by spec.

• Pilot batches to standing daily capture
• Raw, curated, or annotation-ready
• Custom environments & taxonomies

Annotate

per asset / per hour

Labeling and evaluation with QA included, via IndiVillage delivery centers.

• Pilots from as few as 10 hours
• Volume pricing at scale
• Dedicated teams for standing work

Judge

$0.50 – $2.50 per call

Human judgment by API: Basic $0.50 · Complex $1.00 · Expert $2.50.

• Sub-minute response targets
• Relay decomposition for complex asks
• Full audit trail on every call

Operate

standby + per intervention

Teleoperation SLAs tiered by latency and risk, plus per-intervention pricing.

• 24/7 staffed coverage
• Safety-gated control sessions
• Annotated demonstrations included

Volume discounts at scale·SLA guarantees available·hello@humanrelay.com for a quote

FAQ

Questions, answered straight.

One partner for the human side of AI — software agents and embodied AI alike: egocentric data capture, annotation and evaluation (run with our sister company IndiVillage), a real-time human-judgment API your agents call when they shouldn't guess, and teleoperation for deployed robot fleets. One workforce of 1,200+ managed professionals powers all four.

Three ways. First, workforce: our people are salaried, trained, office-based teams — not an anonymous crowd — which is what holds 99%+ accuracy and lets us pass security review. Second, real time: sub-minute judgment calls and live teleoperation, not just batch labeling queues. Third, the full lifecycle: capture, annotation, judgment, and teleop under one roof, so every deployment escalation flows back into your training data without a vendor hand-off.

Head-mounted 4K at 30/60 fps with synced audio and IMU (gaze optional), covering real manipulation tasks: cooking, cleaning, folding, assembly, picking, repair. We're capturing hundreds of hours daily and scaling weekly. You can buy from standing programs or direct your own: your taxonomy, your task scripts, your environment requirements. All capture is consent-first with full provenance metadata and PII scrubbing.

Put 1,200 managed professionals behind your agents and robots.

Capture, annotation, judgment, teleoperation — scoped as a pilot this week.

Start a Pilot

No commitment required·Pilot results in 48 hours·SOC 2 compliant

Or email us directly: hello@humanrelay.com